Vitamin World

I ordered $157 worth of vitamins 3 weeks ago and I haven't received an update since. When I look on USPS it show that they haven't even shipped the package.

Received wrong item I already call customer service I cant explain again give my refund or replace the order

after spending 45 mins online and on the phone, i didn't get to place my order w buy one get one half off/free shipping on $59. I had given my credit card info/address and because my old phone number was on the acct ( which I had updated to the number I WAS CALLING FROM- I couldn't complete order. I am ready to go elsewhere- Stephanie Dawson

I placed an order and have not received any confirmation or emails status regarding my order but I did paid for the vitamins.

Bottle totally broken in pkg upon delivery. Had to throw away all pro biotics due to glass scattered in it.

About the store being closed on Tuesday's @the Deerbrook mall location.

NEED TO FIX YOUR CLOSING DAYS ON TUESDAY SO PEOPLE WON'T HAVE A DRIVE ACROSS TOWN.ONLY TO FIND OUT YOU ARE CLOSING.

Hello, I'm writing to say I don't have a. ETA on my vitamins are ordered Im out of 33 bucks hopefully they fix the issue

I have a complaint about a store personal that is being shafted due to AGE !.

And there is NO NUMBERS at all to speak to anyone in America about this travesty.

Just a call taker in a 3rd world nation who barely speaks English.

VERY,VERY shabby for a company that takes my money [ and LOTS of it ] to be wasting in out of country 'service'.

If you need a laugh,try getting an actual number for the home office in Bohemia NY.

Good luck.

1. Didn't know, but they said shipping takes 24-48 "business hours" which took three full day (mon-thurday, Just time to get shipped!).

2. They said delivery take 3-8 business days, which ended up two weeks..? don't say three to ~ just say 10-14days.

3. I was keep contacting them that I'm traveling soon that I can't receive the package if it comes late. > customer service cannot do anything. just saying "track the package". or refund later. How can you so sure the package in front of apt door will be there for months! It could be stolen..pretty sure.

4. Every time had to speak with different person. Explaining my situation again and again..

Most importantly, they were accusing me not knowing their billing department had problem with billing discrepancy and delayed the shipping which later found out there is no problem.

Communicate! So annoyed. Guess I can't even get a refund cause I'm leaving the States! waste of money.

I had shopped with Vitamin World many times in the past and I always knew that their shipping was kinda slow. This time I placed an order 1 week ago.

I waited for a whole week and my order status is still In Process. Until I contacted them, I was not aware that my order placed thru Paypal did not even exist in their system. Then I asked them if they could replace my order and rush the shipping since I've been waiting for so long.

They told me that's impossible and the only thing I can do is to wait for them to contact me 24-48 hours via email to see if I can get a refund. Totally BS and super unprofessional.

I have been a customer for many years ordering from Vitamin World I loved their sales and high-quality vitamins. I don't know if they changed suppliers or what.

The last vitamins I got were not good quality that I was used to so I simply wanted a refund, that's when the *** started. Many hours of phone calls even though they say they guarantee their product you can't get anywhere with them. Supervisor after supervisor promising things that never happen. They don't mind losing long-term customers I guess.

The most incompetent sorry people I have ever met in my entire life what happened to this company?

It used to be good. Don't order from them!

I ordered supplements last Jan 27 and got a status order "ready to pick up" but nothings there at the post office. Then got a status order again "on its way"!!!!!! then, it says package need to go back to the source!, what the hell?!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Going 5 weeks already and still no package yet! what's happening vitamin world???????????????????

It says on the status order ready to pick up but nothing to pick up! what's happening vitamin world??????????????

I even emailed them and no reply! what's happening vitamin world??????????????

Even want to chat but it seems email only! say something vitamin world??????????????

what's happening??????????????????????????????????????????????????????

I ordered 6 item from vitamin world. mostly health tea.

I placed the order on January 13th' 2018 . On January 15th I got a email saying my order has shipped. Now it is January 26th and I have not received any package at all... No product was sent to my address.

I called Vitamin world just to get the run around everyday. Monday I called and they said that I should call usps and find out what happened to my package. No info was found. I called back to file a missing claim with vitamin world and since then everyday they tell me that there is a problem with the system is being updated and they can not process any orders until the update is complete.

This has been going on for more then a week now. Now it is January 26th 2018 and I still do not have any answers to where my order is or what they can do to replace my order. excuses after excuses. Very, Very bad business they are running.

I will never ever order anything from Vitamin World again.. Bad Business. I do not want it to stop here.. they need to know you can not take people money and just don't care about their order like it is a joke to them!!!

who can I write to warn the customers of ordering from vitamin world is a big mistake.. and it needs to stop!!!

I will be filing a claim with BBB and I hope it shake some sense into them. RIP OFF!!!!

I am visiting the U.S Virgin islands and in the time here I've been at Vitamin World and even though the service was excellent, it is ridiculous and probably illegal for this company to have only one person working, and besides that fact, still the young lady( dont know her age but looks young to me) do her job with so much poise and determination to help you.

The online experience was great, however, my packages were totally messed up for shipment. I purchased items on November 26, and it is now December 13, and I have not gotten most of my items.

I received two packages, one week and two weeks after my order, each with part of my order, yet a large portion of my order went missing. I had to call in to customer service who had no idea what happened (his attitude was great though). I had to tell them through phone exactly which items were shipped and were not shipped.

Now I will not be able to get my items in time as a gift. Seems like they have a very broken shipment management system.