I recently received a 40% off coupon as a Birthday Discount. There were no restrictions stated on this discount but, upon trying to purchase a Buy One, Get One Free and applying this coupon to the purchase I was told NO by the sales clerk.
I complained to the company but was told there are restrictions to their coupons. After lodging a complaint with their company, I received a phone call and told them about the problem. They admitted that there should have been a restriction notice on my coupon and admitted that they were wrong.
But, did they live up to their obligation via the coupon I received--NO they would not. Needless to say, they lost me as a customer.
Reason of review: Poor customer service.
Preferred solution: Live up to the 40% off the sale as promised in their coupon..
I didn't like: Company policies in regards to discount coupons.