IRVING MALL IN IRVING, TX LOCATION
Last night i bought an omni drink for my boyfriend. Apparently bringing it home it wasn't the right size bottle. So i decided to go today and return it and get the right kind.
When arriving to the store, the store didn't open until 10:00A.M. and it was only 9:47 so i waited until it opened, as time flys by it was 10:05 and still the doors were not open. I decided to call the store number to see if anyone would pick up in the back, no one answered. Finally a lady came to open the door at 10:15. I walked up to her and kindly asked her
what time did the store open, she said when the lights are on....
I was already livid from her smart remark so i waited ten more minutes for her to open up the store in which she should of done before 10 o'clock...
When she had the doors unlock and the lights on i walked in and asked her if i could get one of the omni's behind the locked glass door, she got the omni and asked if there was anything else i needed and i replied nope nothing else
when i approached the register i placed the bag of my previously purchased unopened omni on the counter to exchange it
She gave me a really mean face and said no mam we dont exchange liquid drinks, I was just furious at this point i explained that last night when i came to get this omni i spoke with a man named raphael and he assured me if i wasnt happy just bring it un open and i could be able to exchange it no problem
She told me it doesn't matter mam i am the manager and he knows we can not exchange liquid items
I asked her for a corporate number
She told me to hold on and went behind the employees only door
While waiting i picked up my receipt and read the back of it for the return policy thinking well maybe this is really there policy i just didnt read it.... NO NO NO the return policy clearly states if not satisfied with 90 days of purchased you are entitled to a refund as long as it is unopened.
So when she came back i held the receipt up and showed her what i just read and she told me no mam that return policy doesnt apply to the omni but yet this is my receipt for the purchase of my omni and never did the return policy said it excluded anything
very poor management, her name is Maria and she is the manager at the irving mall she does not know what she is talking about, it is ashame that there are such idiots in the world